Demonstrated experience with Excel.
Demonstrated experience with PowerPoint.
Demonstrated experience with Word.
Demonstrated experience with Customer Service.
Horatio
Responsible for ensuring customer service quality and compliance with established standards., Evaluation of interactions, report generation, and feedback to agents., Collaboration with operations and training teams.
Horatio
Analysis of Voice of the Customer (VOC) to identify patterns, improvement opportunities, and customer needs., Preparation of reports with actionable insights for strategic teams., Coordination with account leaders to enhance customer experience.
Private English Tutor
Personalized classes with a practical focus on conversation, grammar, and listening comprehension., Creation of materials tailored to each student's objectives.
Horatio
Multichannel support for international brand clients., Resolution of incidents with a focus on satisfaction and empathy., Compliance with KPIs and quality standards.
Bachelor’s in Graphic Design
High School Diploma
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Demonstrated experience with Writing.
Teleperformance
Telephone support for clients., Case registration in internal system and follow-up., Teamwork in a high-demand environment.
Support in document data entry.
