Julio

QA Assurance

Responsible for ensuring customer service quality and compliance with established standards., Evaluation of interactions, report generation, and feedback to agents., Collaboration with operations and training teams.

QA VOC Analyst

Analysis of Voice of the Customer (VOC) to identify patterns, improvement opportunities, and customer needs., Preparation of reports with actionable insights for strategic teams., Coordination with account leaders to enhance customer experience.

Personalized classes with a practical focus on conversation, grammar, and listening comprehension., Creation of materials tailored to each student's objectives.

Customer Service Agent

Multichannel support for international brand clients., Resolution of incidents with a focus on satisfaction and empathy., Compliance with KPIs and quality standards.

Customer Service Agent

Telephone support for clients., Case registration in internal system and follow-up., Teamwork in a high-demand environment.

Loan Agent Assistant (Digitizing Assistant)

Support in document data entry.