Karina - Customer Support Specialist with expertise in technical implementation and fleet coordination

Aguascalientes, Aguascalientes, Mexicoen

Supported client onboarding and facilitated system integrations at DearDoc

Managed real-time roadside assistance and vehicle access control for Getaround fleet

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Resumen

Experienced in digital tool implementation, fleet coordination, and multilingual communication.

Logros Clave

Coordinated communication between clients, developers, and service providers across multiple platforms

Habilidades

Dispatch OperationsIntermedio

Managed remote dispatch for vehicle-sharing fleet, ensuring prompt responses to roadside and maintenance requests.

Technical SupportIntermedio

Provided real-time technical support including issue resolution and system implementations in digital tools.

Bilingual CommunicationAvanzado

Communicated effectively in both English and Spanish with clients, service providers, and internal teams.

Client OnboardingIntermedio

Supported new clients through onboarding processes and technical setup at DearDoc.

Fleet Monitoring

Experiencia

Customer Support Specialist → Product Live Specialist

DearDoc

Dec 2021 - Sept 2024

Supported client onboarding, billing inquiries, and technical implementation of digital tools., Scheduled and coordinated meetings between clients and developers to complete system integrations., Managed multiple requests simultaneously across email, chat, and phone.

Chat Agent (PPP Loan Program)

BlueAcorn

Apr 2021 - Jul 2021

Bilingual Reservations &amp; Coordination Specialist

Hard Rock Hotel

Nov 2019 - Aug 2020

Bilingual Help Desk | Remote Dispatcher

TTEC / Getaround

Aug 2018 - Sep 2019

Managed remote dispatch and coordination for Getaround’s national vehicle-sharing fleet., Processed roadside assistance, towing, and impound recovery requests in real time., Controlled vehicle access remotely (lock/unlock/start/disable) to resolve renter and owner issues., Submitted and tracked...