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Karina
Customer Support Specialist with expertise in technical implementation and fleet coordination
Contato
Competências
Managed remote dispatch for vehicle-sharing fleet, ensuring prompt responses to roadside and maintenance requests.
Provided real-time technical support including issue resolution and system implementations in digital tools.
Communicated effectively in both English and Spanish with clients, service providers, and internal teams.
Supported new clients through onboarding processes and technical setup at DearDoc.
Monitored and managed vehicle status, maintenance, and access remotely for vehicle-sharing fleet.
Formação acadêmica
Idiomas
Resumo
Experienced in digital tool implementation, fleet coordination, and multilingual communication.
Principais conquistas
- Supported client onboarding and facilitated system integrations at DearDoc
- Managed real-time roadside assistance and vehicle access control for Getaround fleet
- Coordinated communication between clients, developers, and service providers across multiple platforms
Experiência
Customer Support Specialist → Product Live Specialist
Supported client onboarding, billing inquiries, and technical implementation of digital tools., Scheduled and coordinated meetings between clients and developers to complete system integrations., Managed multiple requests simultaneously across email, chat, and phone.
Chat Agent (PPP Loan Program)
Bilingual Reservations & Coordination Specialist
Bilingual Help Desk | Remote Dispatcher
Managed remote dispatch and coordination for Getaround’s national vehicle-sharing fleet., Processed roadside assistance, towing, and impound recovery requests in real time., Controlled vehicle access remotely (lock/unlock/start/disable) to resolve renter and owner issues., Submitted and tracked...