Dedicated customer service professional with over 6 years of experience in insurance, healthcare, and telecommunications sectors. Skilled in handling billing, negotiations, outbound sales, and providing empathetic customer support to ensure positive client experiences.
Provided comprehensive customer support across insurance and telecommunications, resolving issues and enhancing customer satisfaction.
Handled billing inquiries, negotiated settlements, and managed account issues to prevent delinquency and improve account stability.
Utilized strong communication skills to guide clients through insurance options and resolve concerns empathetically.
Made outbound calls to promote insurance products and set appointments, facilitating client onboarding and increasing sales opportunities.
Km2- Vivint Solutions
Resolve outstanding balances, Negotiate settlements to prevent repeated payment delinquency, Billing explanations, Solve write off account issues, Help customers have an easy and enjoyable experience.
Alorica - UnitedHealthCare
Providing support in the medical insurance field, Assisting clients with private health, life, vision, and dental insurance, Ensuring clear guidance and positive customer experience.
High School Diploma
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