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Katherine
Customer Service Specialist
Contato
Competências
Provided comprehensive customer support across insurance and telecommunications, resolving issues and enhancing customer satisfaction.
Handled billing inquiries, negotiated settlements, and managed account issues to prevent delinquency and improve account stability.
Utilized strong communication skills to guide clients through insurance options and resolve concerns empathetically.
Made outbound calls to promote insurance products and set appointments, facilitating client onboarding and increasing sales opportunities.
Used CRM and office software to streamline customer interactions, track issues, and document service activities.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service professional with over 6 years of experience in insurance, healthcare, and telecommunications sectors. Skilled in handling billing, negotiations, outbound sales, and providing empathetic customer support to ensure positive client experiences.
Principais conquistas
- Resolved billing issues and negotiated settlements at Km2-Vivint Solutions, improving customer retention
- Provided support for diverse insurance products, ensuring clear guidance and positive experience at UnitedHealthCare
- Managed outbound calls and appointment setup for insurance sign-ups at Prime Sources, increasing customer engagement
Experiência
Customer Service Specialist
Resolve outstanding balances, Negotiate settlements to prevent repeated payment delinquency, Billing explanations, Solve write off account issues, Help customers have an easy and enjoyable experience.
Customer Service Professional
Providing support in the medical insurance field, Assisting clients with private health, life, vision, and dental insurance, Ensuring clear guidance and positive customer experience.