Data analyst with 3 years of experience specializing in retail and market research, skilled in data analysis, visualization, and database querying.
Utilized statistical methods to interpret complex datasets for business insights.
Extracted and manipulated data from databases for reporting and analysis purposes.
Created detailed reports and dashboards to communicate findings effectively.
Conducted research activities to gather industry insights and consumer behavior data.
TTEC HONDURAS
maintained quarterly customer service score of 97%, Manage CRM and update any client information, assisting agents on managing customers financial accounts.
CIS LAS PALMAS
assisted in supporting patients emotional, social and financial needs within the dental health care system, Managing patient procedures and medical files.
TELEPERFORMANCE
facilitated communication between patients and healthcare providers who spoke different languages, interpreted medical terms, explained treatment plans, and helped clarify any questions about the patient's care.
STARTEK HONDURAS
providing customer support through chat and email, resolving inquiries, troubleshooting issues and ensuring customer satisfaction.
Doctor in Dental Surgery
High School Graduated in Science and humanity
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CONVERGYS HONDURAS
customer service, billing, and technical support, assisting customers with account inquiries, processing payments, troubleshooting technical issues.