Katherine - Data Analyst with 3 years in Retail and Market Research

Utilized statistical methods to interpret complex datasets for business insights.

Extracted and manipulated data from databases for reporting and analysis purposes.

Created detailed reports and dashboards to communicate findings effectively.

Conducted research activities to gather industry insights and consumer behavior data.

maintained quarterly customer service score of 97%, Manage CRM and update any client information, assisting agents on managing customers financial accounts.

assisted in supporting patients emotional, social and financial needs within the dental health care system, Managing patient procedures and medical files.

facilitated communication between patients and healthcare providers who spoke different languages, interpreted medical terms, explained treatment plans, and helped clarify any questions about the patient's care.

providing customer support through chat and email, resolving inquiries, troubleshooting issues and ensuring customer satisfaction.