Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Katherine
Customer Service Specialist
Contato
Competências
Utilized statistical methods to interpret complex datasets for business insights.
Extracted and manipulated data from databases for reporting and analysis purposes.
Created detailed reports and dashboards to communicate findings effectively.
Conducted research activities to gather industry insights and consumer behavior data.
Formação acadêmica
Resumo
Data analyst with 3 years of experience specializing in retail and market research, skilled in data analysis, visualization, and database querying.
Principais conquistas
- Analyzed customer data to identify purchasing trends, leading to targeted marketing strategies.
- Developed dashboards for real-time sales monitoring, improving decision-making efficiency.
- Collaborated with cross-functional teams to support market research initiatives and reporting.
Experiência
CUSTOMER SERVICE SPECIALIST
maintained quarterly customer service score of 97%, Manage CRM and update any client information, assisting agents on managing customers financial accounts.
SOCIAL WORK INTERN
assisted in supporting patients emotional, social and financial needs within the dental health care system, Managing patient procedures and medical files.
MEDICAL INTERPRETER
facilitated communication between patients and healthcare providers who spoke different languages, interpreted medical terms, explained treatment plans, and helped clarify any questions about the patient's care.
CUSTOMER SERVICE SPECIALIST
providing customer support through chat and email, resolving inquiries, troubleshooting issues and ensuring customer satisfaction.
CUSTOMER SERVICE SPECIALIST/ TECHNICAL SUPPORT
customer service, billing, and technical support, assisting customers with account inquiries, processing payments, troubleshooting technical issues.