Experienced verification specialist with expertise in data accuracy, customer communication, and team coaching within the financial services sector.
Utilized data entry skills to accurately record customer information and loan details.
Conducted speech analytics, calibration calls, and managed call monitoring systems like Callminer.
Trained new hires, provided feedback from call reviews, and aligned team efforts with company goals.
Proficient in Office Suite, Adobe Photoshop and Illustrator, and various CRM and dashboard tools.
Foundation Finance Company (FFC)
Ensured the accuracy of customer information for home improvement loans., Verified provided details, explained contract terms, and calculated income using W-2s, covering hourly, bi-weekly, and semi-monthly figures.
Lic. Marketing
Bachelor of Science and Literature
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Verified customer details for loans, explained contract terms, and calculated income from W-2s.
