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Kesly
First Party collection Agent | Verification Specialist
Contato
Competências
Utilized data entry skills to accurately record customer information and loan details.
Conducted speech analytics, calibration calls, and managed call monitoring systems like Callminer.
Trained new hires, provided feedback from call reviews, and aligned team efforts with company goals.
Proficient in Office Suite, Adobe Photoshop and Illustrator, and various CRM and dashboard tools.
Verified customer details for loans, explained contract terms, and calculated income from W-2s.
Formação acadêmica
Idiomas
Resumo
Experienced verification specialist with expertise in data accuracy, customer communication, and team coaching within the financial services sector.
Principais conquistas
- Ensured the accuracy of customer information for home improvement loans at FFC
- Verified customer details, explained contract terms, and calculated income using various pay formats
- Performed quality monitoring, coaching, and validation tasks to improve team performance
Experiência
First Party collection Agent | Verification Specialist
Ensured the accuracy of customer information for home improvement loans., Verified provided details, explained contract terms, and calculated income using W-2s, covering hourly, bi-weekly, and semi-monthly figures.