Experienced professional in customer advocacy, project management, and language services with a proven track record across telecommunications, healthcare, retail, and education sectors.
Led and coordinated multiple projects in telecommunications and customer service sectors.
Facilitated effective communication between diverse stakeholders including customers, providers, and team members.
Provided accurate interpretation for medical providers, utilizing industry-specific terminology.
Taught English at different levels, developing curriculums and pedagogical materials.
LINK AMERICA/ E2E NEARSHORE SOLUTIONS COLOMBIA
Project management for business on AT&T USA., Communication specialist between customers, sellers and AT&T staff via email, Teams and phone calls., Expert in prevention and issues resolution.
INTERACTIVE CONTACT CENTER
Medical interpretation for providers in USA via video and call., Interpretation accuracy in medical scenarios, included industry-related terminology.
Amazon S.A.
Retail and accounts management for Amazon customers in USA., Assistance in accounts recovery and handling.
Colegio Jose Joaquín Castro Martinez
English teaching for levels A1-B1., Pedagogy development for English area and curriculums/materials creation.
Bachelor degree
High School Degree
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