CazVid - Video Resumes That Work
CazVidThis is my profile
ENES
Contact via CazVid
K

Kesshia

Customer Advocate & Project Manager with 10+ years of cross-industry experience

Contact

Bogotá, Bogota D.C., Colombia
Available on CazVid
Contact via CazVid

Competencies

Project ManagementAdvanced

Led and coordinated multiple projects in telecommunications and customer service sectors.

Communication and Interpersonal SkillsExpert

Facilitated effective communication between diverse stakeholders including customers, providers, and team members.

Medical InterpretationAdvanced

Provided accurate interpretation for medical providers, utilizing industry-specific terminology.

English Language TeachingAdvanced

Taught English at different levels, developing curriculums and pedagogical materials.

Customer and Account ManagementAdvanced

Managed customer accounts, performed conflict resolution, and assisted with account recovery procedures.

Education

Bachelor degree
Universidad Nacional de Colombia
Completed 2011
High School Degree
Colegio Bilingue Parroquial Santa Isabel de Hungría
2006

Languages

EnglishC1
KoreanK5
JapaneseJ5
Spanishnative

Summary

Experienced professional in customer advocacy, project management, and language services with a proven track record across telecommunications, healthcare, retail, and education sectors.

Key Achievements

  • Managed projects for AT&T USA, coordinating communication between clients and internal teams.
  • Provided accurate medical interpretation services for US healthcare providers via video and call.
  • Handled retail account management and recovery for Amazon customers in the USA, enhancing customer satisfaction.

Experience

PRIMARY CUSTOMER ADVOCATE AND PROJECT MANAGER

LINK AMERICA/ E2E NEARSHORE SOLUTIONS COLOMBIA
2022 - 2024

Project management for business on AT&T USA., Communication specialist between customers, sellers and AT&T staff via email, Teams and phone calls., Expert in prevention and issues resolution.

MEDICAL INTERPRETER

INTERACTIVE CONTACT CENTER
JUNE 2024

Medical interpretation for providers in USA via video and call., Interpretation accuracy in medical scenarios, included industry-related terminology.

RETAIL AND ACCOUNT CHANGES AGENT

Amazon S.A.
2020 - 2021

Retail and accounts management for Amazon customers in USA., Assistance in accounts recovery and handling.

HIGH SCHOOL ENGLISH TEACHER

Colegio Jose Joaquín Castro Martinez
2018 - 2019

English teaching for levels A1-B1., Pedagogy development for English area and curriculums/materials creation.

ENGLISH TEACHER

Instituto Tecnisistemas
2017

English teaching for levels A1-B1., Pedagogy development for English area and curriculums/materials creation.

ENGLISH COSTUMER SERVICE AGENT

Teleperformance S.A.
2016

Conflict resolution and account management for Rebel/Uber customers in USA., Assistance in accounts recovery and handling.

ENGLISH TEACHER

Colegio Fray Juan de los Angeles
2015

English teaching for levels A1-B1., Pedagogy development for English area and curriculums/materials creation.

Skills

Project ManagementCommunication and Interpersonal SkillsMedical InterpretationEnglish Language TeachingCustomer and Account Management
Published on CazVid - May 17, 2026
Contact Kesshia