Kessly - Healthcare Scheduler & Support Specialist with 5+ years of operational expertise

Handled customer inquiries and technical issues, ensuring resolution and satisfaction

Trained new team members in scheduling, technical support procedures, and operational standards

Resolved Windows PC issues remotely, guided installations, and managed device configurations

Scheduled medical appointments, verified patient information, and maintained accurate records

Schedule medical appointment for gastroenterology procedures, Call patient as reminder for them to do follow up, Gather information from patient, Book appointment with patient, Verify and update Demographics and other medical information, Train new agents after Nesting, Quotas 30 logs per day, 5 appointments per day

Assist consumers with Windows pc issues, Back up PC information walk customer true steps to install or uninstall applications, Remotely connect to customer PC to solve issue, Assist customer installing external device [ printer, Network sharing, Web Cam etc.], Train new advocates once arrive to production, Quotas 10 call solved per day