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Healthcare Scheduler & Support Specialist with 5+ years of operational expertise
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Competencies
Handled customer inquiries and technical issues, ensuring resolution and satisfaction
Trained new team members in scheduling, technical support procedures, and operational standards
Resolved Windows PC issues remotely, guided installations, and managed device configurations
Scheduled medical appointments, verified patient information, and maintained accurate records
Education
Languages
Summary
Dedicated support and scheduling specialist with comprehensive experience in healthcare operations and technical troubleshooting.
Key Achievements
- Led training of new agents in medical appointment scheduling and technical support
- Managed a team that booked an average of 5 medical appointments and handled 30 logs daily
- Provided technical support to Windows users, resolving issues remotely and guiding installations
Experience
Scheduler-Team Leader
Schedule medical appointment for gastroenterology procedures, Call patient as reminder for them to do follow up, Gather information from patient, Book appointment with patient, Verify and update Demographics and other medical information, Train new agents after Nesting, Quotas 30 logs per day, 5 appointments per day
Microsoft Windows Tech Support
Assist consumers with Windows pc issues, Back up PC information walk customer true steps to install or uninstall applications, Remotely connect to customer PC to solve issue, Assist customer installing external device [ printer, Network sharing, Web Cam etc.], Train new advocates once arrive to production, Quotas 10 call solved per day