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Kevin
Welcome to CazVid!
Contacto
Medellín,Antioquia,Colombia
Abierto a remoto
Disponible en CazVid
Competencias
CSAT - Customer Satisfaction ScoreIntermediate
Demonstrated experience with CSAT - Customer Satisfaction Score.
AdherenceIntermediate
Demonstrated experience with Adherence.
Short-Time Handling CallsIntermediate
Demonstrated experience with Short-Time Handling Calls.
FCR - First Contact ResolutionIntermediate
Demonstrated experience with FCR - First Contact Resolution.
Educacion
Smart Training Society
Completed 2021
Idiomas
enNative
Experiencia
Customer Service
Concentrix - Lyft
April 3-2023 - December 13-2024
Phone calls, Emails and Chats, Customer service in safety cases, Handling of internal tools Zendesk, Coaching new hires, Teaching new hires how to handle internal tools, Supervise internal channel to analyze requests for escalations to higher departments and concessions from other co-workers, Course learning, Metrics adherence
Habilidades
CSAT - Customer Satisfaction ScoreAdherenceShort-Time Handling CallsFCR - First Contact Resolution
Publicado en CazVid - 17 may 2026