This is my profileContact via CazVidKevin
Welcome to CazVid!
Contact
Medellín,Antioquia,Colombia
Open to remote
Available on CazVid
Competencies
CSAT - Customer Satisfaction ScoreIntermediate
Demonstrated experience with CSAT - Customer Satisfaction Score.
AdherenceIntermediate
Demonstrated experience with Adherence.
Short-Time Handling CallsIntermediate
Demonstrated experience with Short-Time Handling Calls.
FCR - First Contact ResolutionIntermediate
Demonstrated experience with FCR - First Contact Resolution.
Education
Smart Training Society
Completed 2021
Languages
enNative
Experience
Customer Service
Concentrix - Lyft
April 3-2023 - December 13-2024
Phone calls, Emails and Chats, Customer service in safety cases, Handling of internal tools Zendesk, Coaching new hires, Teaching new hires how to handle internal tools, Supervise internal channel to analyze requests for escalations to higher departments and concessions from other co-workers, Course learning, Metrics adherence
Skills
CSAT - Customer Satisfaction ScoreAdherenceShort-Time Handling CallsFCR - First Contact Resolution
Published on CazVid - May 17, 2026