Experienced data analyst with a track record of delivering actionable insights and dashboard solutions in finance and healthcare industries.
Utilized SQL extensively to extract, manipulate, and analyze large datasets for reporting and insights.
Created dashboards and visual reports using tools like Tableau and Power BI to communicate findings.
Developed scripts for data cleaning, analysis, and automation of routine processes.
Performed statistical analysis and developed models to support strategic decisions in finance and healthcare sectors.
Concentrix
Provided customer service and technical support across multiple channels., Resolved customer inquiries with professionalism and efficiency., Troubleshot technical issues to ensure customer satisfaction.
Connect International
Evaluated calls and maintained quality trackers updated., Provided coaching and follow-up to agents, ensuring performance improvements., Supervised team productivity, managed reports, and supported escalation calls., Collaborated in teamwork initiatives to enhance agent quality and productivity.
Connect International
Monitored and evaluated calls to ensure adherence to quality standards., Provided feedback to improve customer service delivery.
Connect International
Assisted customers with account-related inquiries., Performed first-party collections and processed payments.
Bachiller
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