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Senior Data Analyst with 10 years of expertise in finance and healthcare
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Competencies
Utilized SQL extensively to extract, manipulate, and analyze large datasets for reporting and insights.
Created dashboards and visual reports using tools like Tableau and Power BI to communicate findings.
Developed scripts for data cleaning, analysis, and automation of routine processes.
Performed statistical analysis and developed models to support strategic decisions in finance and healthcare sectors.
Led cross-functional teams to deliver analytics projects on time and within scope.
Education
Summary
Experienced data analyst with a track record of delivering actionable insights and dashboard solutions in finance and healthcare industries.
Key Achievements
- Led data analysis projects improving reporting accuracy by establishing standardized procedures.
- Developed multiple dashboards and data visualization tools enhancing decision-making processes.
- Progressed from Junior Analyst to Senior Data Analyst, expanding skill set across SQL, Python, and BI tools.
Experience
Customer Service & Tech Support
Provided customer service and technical support across multiple channels., Resolved customer inquiries with professionalism and efficiency., Troubleshot technical issues to ensure customer satisfaction.
Team Lead
Evaluated calls and maintained quality trackers updated., Provided coaching and follow-up to agents, ensuring performance improvements., Supervised team productivity, managed reports, and supported escalation calls., Collaborated in teamwork initiatives to enhance agent quality and productivity.
Quality Analyst Specialist
Monitored and evaluated calls to ensure adherence to quality standards., Provided feedback to improve customer service delivery.
Account Servicing Specialist
Assisted customers with account-related inquiries., Performed first-party collections and processed payments.
Soft Sales Agent
Verified customer information for health insurance applications., Provided product details and general customer support.
Sales Executive
Managed a small furniture store, including sales and customer service.
Customer Service Representative
Provided technical support for a streaming app across multiple devices., Resolved customer issues efficiently via inbound calls.
Administrative Assistant
Maintained office organization and documentation., Assisted customers and supervised production processes.
Sales Executive
Attended customers in the library, managed shelving, and operated as cashier.
Sales Representative
Contacted U.S. customers to promote and sell international phone plans.