Kiran - Customer Support Professional at Zurich Kotak General Insurance

Proficient in handling customer inquiries, resolving issues, and ensuring high satisfaction levels across various channels.

Skilled in effective communication, issue escalation, and maintaining professionalism in challenging situations.

Experienced in utilizing CRM systems for case management, documentation, and process compliance.

Capable of managing multiple customer interactions efficiently while adhering to deadlines.

Delivered end-to-end customer support through phone, email, and chat channels.. Assisted customers with insurance claims, policy queries, and service requests.. Verified customer documentation and ensured compliance with internal and regulatory processes.. Logged customer interactions accurately in CRM systems.. Coordinated with internal teams to resolve escalations within defined SLAs.. Provided clear, empathetic communication to improve customer satisfaction.. Contributed feedback to enhance customer experience and operational efficiency.

Supported international customers through live chat in a fast-paced environment.. Responded to inquiries, resolved issues, and guided customers through services.. Maintained high-quality chat documentation while meeting productivity KPIs.. Followed data security and compliance guidelines while handling customer information.. Delivered consistent customer experience aligned with global service standards.

Managed customer communication for a portfolio of 600+ accounts.. Resolved customer queries related to loans, payments, and account status.. Achieved monthly collection targets while maintaining professional customer interactions.. Prepared MIS reports and maintained accurate customer records.. Ensured confidentiality and data accuracy in all customer communications.