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Customer Support Professional at Zurich Kotak General Insurance
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Competencies
Proficient in handling customer inquiries, resolving issues, and ensuring high satisfaction levels across various channels.
Skilled in effective communication, issue escalation, and maintaining professionalism in challenging situations.
Experienced in utilizing CRM systems for case management, documentation, and process compliance.
Capable of managing multiple customer interactions efficiently while adhering to deadlines.
Education
Languages
Summary
Dedicated customer support professional with experience in insurance, international chat sales, and high-volume account management. Adept at resolving issues, ensuring compliance, and enhancing customer satisfaction.
Key Achievements
- Delivered comprehensive customer support across multiple channels, enhancing customer satisfaction.
- Managed a portfolio of over 600 accounts, consistently achieving collection targets.
- Supported international clients via live chat, resolving inquiries efficiently in a fast-paced environment.
- Verified customer documentation and processed insurance claims, ensuring compliance and accuracy.
Experience
Assistant Manager – Customer Experience
Delivered end-to-end customer support through phone, email, and chat channels.. Assisted customers with insurance claims, policy queries, and service requests.. Verified customer documentation and ensured compliance with internal and regulatory processes.. Logged customer interactions accurately in CRM systems.. Coordinated with internal teams to resolve escalations within defined SLAs.. Provided clear, empathetic communication to improve customer satisfaction.. Contributed feedback to enhance customer experience and operational efficiency.
International Chat Sales Associate
Supported international customers through live chat in a fast-paced environment.. Responded to inquiries, resolved issues, and guided customers through services.. Maintained high-quality chat documentation while meeting productivity KPIs.. Followed data security and compliance guidelines while handling customer information.. Delivered consistent customer experience aligned with global service standards.
Junior Officer – Customer Support / Telecaller
Managed customer communication for a portfolio of 600+ accounts.. Resolved customer queries related to loans, payments, and account status.. Achieved monthly collection targets while maintaining professional customer interactions.. Prepared MIS reports and maintained accurate customer records.. Ensured confidentiality and data accuracy in all customer communications.