Laura - Customer Service & Sales Specialist with 3+ years of bilingual experience

Delivered customer support in English and Spanish, addressing client inquiries and resolving issues.

Engaged potential customers and promoted services, including solar energy solutions and appointment scheduling.

Communicated effectively in both English and Spanish, supporting customer interactions and team collaboration.

Managed appointments, client information, and delivery scheduling across multiple roles and industries.

Familiar with dispatch software and administrative tools to enhance communication and operational efficiency.

Providing appointment scheduling services for clients including law firms such as Bowman Law Firm., Calling leads or people interested in our services and requesting their information to register on our database.

Performing problem solving and assertive and empathic communication as a customer service advisor.

Supporting as a sales and customer service manager for an American roofing company., Offering new services to established clients and helping them solve their questions about our services.

Representing Momentum solar as part of its sales team., Overseeing scheduling appointments for potential buyers of solar panels., Calling potential buyers to convince them and explain how to access solar energy with the company.