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Laura
Customer Service & Sales Specialist with 3+ years of bilingual experience
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Competencies
Delivered customer support in English and Spanish, addressing client inquiries and resolving issues.
Engaged potential customers and promoted services, including solar energy solutions and appointment scheduling.
Communicated effectively in both English and Spanish, supporting customer interactions and team collaboration.
Managed appointments, client information, and delivery scheduling across multiple roles and industries.
Familiar with dispatch software and administrative tools to enhance communication and operational efficiency.
Education
Languages
Summary
Experienced in appointment setting, client communication, and sales support with strong organizational skills. Able to manage multiple tasks remotely with reliability and empathy.
Key Achievements
- Provided appointment scheduling and client registration services for legal and sales clients.
- Supported sales and customer service operations for an American roofing company, including offering new services.
- Represented companies in sales roles, managing appointment setting and customer communication for solar panel clients.
Experience
APPOINTMENT SETTER (ENGLISH – SPANISH)
Providing appointment scheduling services for clients including law firms such as Bowman Law Firm., Calling leads or people interested in our services and requesting their information to register on our database.
CALL CENTER AGENT (ENGLISH – SPANISH)
Performing problem solving and assertive and empathic communication as a customer service advisor.
CALL CENTER AGENT (ENGLISH – SPANISH)
Supporting as a sales and customer service manager for an American roofing company., Offering new services to established clients and helping them solve their questions about our services.
SALES CONSULTANT (ENGLISH – SPANISH)
Representing Momentum solar as part of its sales team., Overseeing scheduling appointments for potential buyers of solar panels., Calling potential buyers to convince them and explain how to access solar energy with the company.