Multifaceted Customer Service & Administrative Professional | CazVid

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Leyris De Jesus Soto Ordoñez

Bucaramanga, Santander Department, Colombia

Customer Service & Administrative professional with diverse experience

  • Handled customer inquiries and sales at multiple organizations, ensuring effective communication and client satisfaction.
  • Managed inventory, cash handling, and documentation processes, demonstrating operational versatility.
  • Supported managerial tasks, including agenda organization and document preparation, contributing to team efficiency.
Customer Service
Advanced
Provided customer support and sales assistance across various roles, resolving issues and enhancing client experience.
Administrative Support
Intermediate
Performed administrative tasks such as documentation, scheduling, and reception duties, facilitating office operations.
Sales & Commercial Assistance
Intermediate
Engaged in commercial advising, quotations, and client visits, supporting sales activities.
Digital Literacy
Advanced
Proficient in MS Office suite and Power BI, utilizing these tools for data management and presentations.
Communication & Interpersonal Skills
Advanced
Effectively communicated with clients and team members, both verbally and in writing, across various roles.

Languages

Español
Nativo
Inglés
Básico
Febrero 2019 - Actualmente
Administradora, asesora comercial
QBACELLFIX
Atención al usuario, Asesora Comercial, Manejo de caja, Llevar inventario, Realizar cotizaciones, Realizar Pedidos, Recepción de llamadas
Agosto 2023 - Diciembre 2023
Representante de atención al cliente telefonico
ATENTO TELESERVICIOS ESPAÑA S.A. SUCURSAL EN COLOMBIA
Atención al cliente, Venta telefónica, Recibir llamadas, resolver dudas, problemas activar servicios, y desctivar suscripción., Manejo de aplicativos
Mayo 2023 - Julio 2023
Ejecutiva de Libranza
Banco de Occidente (Ventas y Servicios)
Atención al Usuario, Visita a Convenios, Manejo Base de Clientes y Referidos, Visita a Clientes, Asesoria Comercial Telefónica y Presencial
Enero 2023 - Mayo 2023
Asesora comercial
FINSOCIAL
Atención al Usuario, Visita a Convenios, Manejo Base de Clientes y Referidos, Visita a Clientes, Asesoria Comercial Telefónica y Presencial
Febrero 2014 - Octubre 2016
Auxiliar administrativo/a
R&K MAQUINARIA PESADA S.A.S
Redacción y elaboración de documentos, Atención al usuario, Recepción de llamadas, Manejo de cotizaciones, Manejo de facturas, Llevar caja menor
Octubre 2011 - Octubre 2013
Secretaria
R&K MAQUINARIA PESADA S.A.S
Atención al usuario, Archivar documentos, Recepción de llamadas, Organizar agenda de jefe inmediato, Asistir a jefe inmediato en reuniones, Llevar caja menor, Mantener documentación al día
Abril 2009 - Septiembre 2009
Recepcionista – Turnos Fines de Semana
Apartahotel Torre del Prado
Registro de Huéspedes CHECK IN – CHECK OUT, Recepción de llamadas, Control de habitaciones, Caja menor
🎓
Corporación Unificada Nacional de educación Superior CUN
Profesional
Completed Mayo 2018
🎓
SENA
Técnica
Completed Junio 2024
🎓
FUNDETEC
Técnica
Completed Julio 2016
🎓
CENTRO INCA
Técnica
Completed Julio 2009

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