Libia - Customer Support Specialist with 5+ years of technical and service experience

Provided direct assistance to customers, resolving inquiries related to orders, refunds, and service issues.

Resolved technical problems related to internet, mobile devices, and network connectivity to ensure seamless service.

Utilized clear and effective communication to guide customers and coordinate with internal teams.

Handled order processing, cancellations, returns, and service activations efficiently to enhance customer satisfaction.

Provided customer support for Walmar[link hidden], assisting U.S. customers with order-related issues., Resolved inquiries regarding order status, cancellations, returns, and refunds efficiently., Communicated with warehouses and vendors to track shipments and address delivery concerns., Ensured high customer satisfaction by offering clear solutions and maintaining professionalism.

Assisted customers of Gen Mobile, a government-supported phone provider in the U.S., Troubleshot technical issues related to mobile phones, network connectivity, and service activation., Guided customers through device setup, SIM card replacements, and service plan inquiries., Maintained accurate records of customer interactions to improve service efficiency.

Provided technical support for Optimum, a U.S. telecommunications company., Assisted customers with internet connectivity issues, TV box setup, and VoIP phone troubleshooting., Diagnosed service outages, scheduled technician visits, and guided customers through self-fixes., Ensured high-quality service by following troubleshooting protocols and company guidelines.