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Customer Support Specialist with 5+ years of technical and service experience
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Competencies
Provided direct assistance to customers, resolving inquiries related to orders, refunds, and service issues.
Resolved technical problems related to internet, mobile devices, and network connectivity to ensure seamless service.
Utilized clear and effective communication to guide customers and coordinate with internal teams.
Handled order processing, cancellations, returns, and service activations efficiently to enhance customer satisfaction.
Education
Languages
Summary
Experienced in providing customer support, technical troubleshooting, and service management across multiple industries.
Key Achievements
- Supported diverse customer needs across e-commerce, telecom, and government services
- Handled order issues, technical troubleshooting, and service setup with professionalism
- Maintained accurate records and effectively communicated with warehouses and vendors
Experience
Customer service agent
Provided customer support for Walmar[link hidden], assisting U.S. customers with order-related issues., Resolved inquiries regarding order status, cancellations, returns, and refunds efficiently., Communicated with warehouses and vendors to track shipments and address delivery concerns., Ensured high customer satisfaction by offering clear solutions and maintaining professionalism.
Technical support agent
Assisted customers of Gen Mobile, a government-supported phone provider in the U.S., Troubleshot technical issues related to mobile phones, network connectivity, and service activation., Guided customers through device setup, SIM card replacements, and service plan inquiries., Maintained accurate records of customer interactions to improve service efficiency.
Technical support agent
Provided technical support for Optimum, a U.S. telecommunications company., Assisted customers with internet connectivity issues, TV box setup, and VoIP phone troubleshooting., Diagnosed service outages, scheduled technician visits, and guided customers through self-fixes., Ensured high-quality service by following troubleshooting protocols and company guidelines.