Dedicated professional with over a decade in retail, call centers, and team management. Skilled in customer support, sales, inventory management, and process improvement. Bilingual in English and Spanish, committed to delivering exceptional service and driving team success.
Experienced in resolving inquiries across various channels, ensuring high customer satisfaction.
Proficient in presenting products, managing sales pipelines, and closing deals in highly competitive environments.
Led teams in retail and call center settings, overseeing operations and motivating staff.
Extensive experience in CRM management, POS systems, and various customer support tools.
AOSOM
Handle high-volume inbound and outbound calls in both English and Spanish., Provide customers, dropshippers and couriers support through calls, chats and emails, resolving inquiries and issues with clarity and professionalism., Provided technical assistance related to products offered on the...
STREAM LINE DENTAL OFFICE
Provide customers and patients support, resolving inquiries, making appointments, and collecting payments., Handled inbound and outbound calls, including emergency/urgent (ER) calls, ensuring prompt and professional responses., Contributed to team goals by meeting performance targets and quality...
SIEMPRE GUAPAS STORE
Managed daily operations of the store, including staff supervision, customer service, and sales performance., Trained and guided team members to improve service quality and achieve sales goals., Oversaw inventory, merchandising, cash handling, and customer satisfaction., Implemented strategies that...
NUBA STORE
Bachelor’s Degree
Professional Gastronomy
Advanced English
Strong verbal and written skills in English and Spanish for effective customer and team interactions.
Led store operations and coordinated a team of sales advisors., Identified and resolved issues with the commission distribution system, leading to the adoption of an equal-share model across the entire Nuba store chain., Strengthened teamwork, improving motivation, and increased productivity.,...
YOTAÚ HOTEL
Presented timeshare packages to potential clients and handled sales presentations., Built relationships with customers, identified needs, and communicated benefits effectively., Consistently met sales goals in a highly competitive environment.
GLOBAL VISIÓN CALL CENTER
Managed outbound sales calls and presented services to potential customers., Reached weekly and monthly sales targets while maintaining high customer satisfaction., Strengthened persuasion, communication, and negotiation skills.