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Lina
Customer Service & Sales Specialist with 10+ years in Retail & Call Centers
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Competencies
Experienced in resolving inquiries across various channels, ensuring high customer satisfaction.
Proficient in presenting products, managing sales pipelines, and closing deals in highly competitive environments.
Led teams in retail and call center settings, overseeing operations and motivating staff.
Extensive experience in CRM management, POS systems, and various customer support tools.
Strong verbal and written skills in English and Spanish for effective customer and team interactions.
Education
Languages
Summary
Dedicated professional with over a decade in retail, call centers, and team management. Skilled in customer support, sales, inventory management, and process improvement. Bilingual in English and Spanish, committed to delivering exceptional service and driving team success.
Key Achievements
- Managed daily store operations, leading to improved customer satisfaction and team performance.
- Resolved complex system issues for multiple stores, enhancing overall operational efficiency.
- Consistently met or exceeded sales targets in outbound and inbound sales roles, demonstrating strong persuasive abilities.
Experience
Call Center Agent
Handle high-volume inbound and outbound calls in both English and Spanish., Provide customers, dropshippers and couriers support through calls, chats and emails, resolving inquiries and issues with clarity and professionalism., Provided technical assistance related to products offered on the...
Call Center Agent
Provide customers and patients support, resolving inquiries, making appointments, and collecting payments., Handled inbound and outbound calls, including emergency/urgent (ER) calls, ensuring prompt and professional responses., Contributed to team goals by meeting performance targets and quality...
Manager
Managed daily operations of the store, including staff supervision, customer service, and sales performance., Trained and guided team members to improve service quality and achieve sales goals., Oversaw inventory, merchandising, cash handling, and customer satisfaction., Implemented strategies that...
Manager
Led store operations and coordinated a team of sales advisors., Identified and resolved issues with the commission distribution system, leading to the adoption of an equal-share model across the entire Nuba store chain., Strengthened teamwork, improving motivation, and increased productivity.,...
Timeshare Seller
Presented timeshare packages to potential clients and handled sales presentations., Built relationships with customers, identified needs, and communicated benefits effectively., Consistently met sales goals in a highly competitive environment.
Sales Executive
Managed outbound sales calls and presented services to potential customers., Reached weekly and monthly sales targets while maintaining high customer satisfaction., Strengthened persuasion, communication, and negotiation skills.