Lineth - Customer Service Representative

Experiencia demostrada en Data Entry.

Experiencia demostrada en Database & CRM Management.

Experiencia demostrada en Documentation & Reporting.

Experiencia demostrada en Email & Customer Communication.

Experiencia demostrada en Order Processing.

Maintained and updated customer records, interaction histories, tickets, and case information in CRM systems.. Prepared daily activity reports, documented case resolutions, and escalated complex cases to the appropriate departments.. Processed customer requests including refunds, account information changes, and information verification while following confidentiality procedures.. Managed multiple customer interactions through chat, email, and phone while meeting response-time and service-quality standards.

Prepared and sent quotes, processed purchase orders, and entered sales information into internal systems.. Issued invoices or payment receipts, followed up on account balances, and coordinated payment information with the accounting department.. Maintained prospect records and sales pipeline information, scheduled follow-up calls, and updated sales metrics.. Provided customer support while keeping sales and administrative information organized and accurate.

Performed opening and closing cash procedures, reconciled payments, and prepared daily cash-control reports.. Recorded returns and product exchanges and updated inventory information in the point-of-sale system.. Organized vouchers, invoices, receipts, and financial documentation and prepared cash for deposits or secure custody.. Handled customer inquiries and supported daily retail operations with accuracy and attention to detail.

Scheduled, confirmed, and reorganized appointments for consultations, surgeries, and follow-up visits.. Created, updated, and organized client and medical records, including vaccination, treatment, and consent information.. Managed inventory of medications and medical supplies and supported invoicing and direct customer payments.. Communicated professionally with clients and veterinary staff while maintaining accurate and confidential records.