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Lineth
Customer Service Representative
Contact
Competencies
Experiencia demostrada en Data Entry.
Experiencia demostrada en Database & CRM Management.
Experiencia demostrada en Documentation & Reporting.
Experiencia demostrada en Email & Customer Communication.
Experiencia demostrada en Order Processing.
Education
Languages
Summary
Customer Service Representative buscando nuevas oportunidades
Experience
Customer Service Representative
Maintained and updated customer records, interaction histories, tickets, and case information in CRM systems.. Prepared daily activity reports, documented case resolutions, and escalated complex cases to the appropriate departments.. Processed customer requests including refunds, account information changes, and information verification while following confidentiality procedures.. Managed multiple customer interactions through chat, email, and phone while meeting response-time and service-quality standards.
Customer Service
Prepared and sent quotes, processed purchase orders, and entered sales information into internal systems.. Issued invoices or payment receipts, followed up on account balances, and coordinated payment information with the accounting department.. Maintained prospect records and sales pipeline information, scheduled follow-up calls, and updated sales metrics.. Provided customer support while keeping sales and administrative information organized and accurate.
Cashier
Performed opening and closing cash procedures, reconciled payments, and prepared daily cash-control reports.. Recorded returns and product exchanges and updated inventory information in the point-of-sale system.. Organized vouchers, invoices, receipts, and financial documentation and prepared cash for deposits or secure custody.. Handled customer inquiries and supported daily retail operations with accuracy and attention to detail.
Veterinary Assistant
Scheduled, confirmed, and reorganized appointments for consultations, surgeries, and follow-up visits.. Created, updated, and organized client and medical records, including vaccination, treatment, and consent information.. Managed inventory of medications and medical supplies and supported invoicing and direct customer payments.. Communicated professionally with clients and veterinary staff while maintaining accurate and confidential records.
Cajera
Atendí transacciones de caja, consultas de clientes y las operaciones diarias del punto de venta en un entorno de centro comercial.. Adquirí experiencia en atención al cliente, manejo de pagos, atención al detalle y en garantizar una experiencia positiva para los clientes.
Representante de Atención al Cliente
Brindé atención al cliente en inglés y gestioné las interacciones de manera profesional.. Desarrollé sólidas habilidades de comunicación, manejo del estrés, adaptabilidad y experiencia trabajando con métricas de desempeño y estándares de satisfacción del cliente.
Atención al Cliente – Ventas
Brindé asesoría a los clientes en la selección de productos, ventas y servicio en un entorno dinámico del sector de alimentos y bebidas.. Fortalecí mis habilidades de comunicación, ventas y atención al cliente, ofreciendo un servicio amable, eficiente y orientado a la satisfacción del cliente.