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L

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Customer Service Specialist with experience in healthcare and automotive sectors

Contacto

Colombia, Huila Department, Colombia
Disponible en CazVid
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Competencias

Customer CommunicationAdvanced

Proficient in communicating clearly with customers across multiple channels to resolve inquiries.

Healthcare SupportIntermediate

Experienced in assisting members with wellness programs, claims, and health-related information.

Support Ticket ManagementIntermediate

Skilled in managing support tickets, chats, and emails to ensure timely resolution of customer issues.

Multichannel CommunicationAdvanced

Capable of handling communication via phone, email, text, and messaging to address customer needs.

Educación

TÉCNICO LABORAL EN COSMETOLOGÍA Y ESTÉTICA INTEGRAL
Escuela de Cosmetología Médica y Estética Dr. Amín Ariza
Completed December 2012

Idiomas

SpanishNative
EnglishIntermediate

Resumen

Experienced in healthcare and automotive customer support with strong communication and problem-solving skills.

Logros Clave

  • Provided knowledgeable customer support through various communication channels at NUVISION AUTO GLASS and SAGILITY
  • Assisted members in healthcare programs, ensuring accurate information dissemination regarding wellness activities and claims
  • Managed support tickets, chats, and emails effectively as Backoffice Agent at OFFICE PARTNERS 360

Experiencia

Customer Service Representative

NUVISION AUTO GLASS
MAY 2024 - DECEMBER 2024

Communicating with customers over the phone, email, text message and providing knowledgeable answers to questions about product and services., Worked with internal departments within the company to meet customer's needs and assisting in resolving customers issues.

Customer Service Representative

SAGILITY
OCTOBER 2023 - MAY 2024

Assisting members in a Health Care campaign for a wellness programme in the Medicare and Medicaid plan reporting them their workouts activities, social activities, preventive screenings and also providing accurate information about orders and claims in general.

Backoffice Agent

OFFICE PARTNERS 360
DECEMBER 2021 - JUNIO 2022

Responding to requests by supporting the company as a Backoffice Consulting Agent and also managing tickets, chats and emails.

Habilidades

Customer CommunicationHealthcare SupportSupport Ticket ManagementMultichannel Communication
Publicado en CazVid - 3 jul 2025
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