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Customer Service Specialist with experience in healthcare and automotive sectors
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Competencies
Proficient in communicating clearly with customers across multiple channels to resolve inquiries.
Experienced in assisting members with wellness programs, claims, and health-related information.
Skilled in managing support tickets, chats, and emails to ensure timely resolution of customer issues.
Capable of handling communication via phone, email, text, and messaging to address customer needs.
Education
Languages
Summary
Experienced in healthcare and automotive customer support with strong communication and problem-solving skills.
Key Achievements
- Provided knowledgeable customer support through various communication channels at NUVISION AUTO GLASS and SAGILITY
- Assisted members in healthcare programs, ensuring accurate information dissemination regarding wellness activities and claims
- Managed support tickets, chats, and emails effectively as Backoffice Agent at OFFICE PARTNERS 360
Experience
Customer Service Representative
Communicating with customers over the phone, email, text message and providing knowledgeable answers to questions about product and services., Worked with internal departments within the company to meet customer's needs and assisting in resolving customers issues.
Customer Service Representative
Assisting members in a Health Care campaign for a wellness programme in the Medicare and Medicaid plan reporting them their workouts activities, social activities, preventive screenings and also providing accurate information about orders and claims in general.
Backoffice Agent
Responding to requests by supporting the company as a Backoffice Consulting Agent and also managing tickets, chats and emails.