Experienced in providing bilingual (English/Spanish) technical support for smart devices and logistics operations. Skilled in troubleshooting, report analysis, and customer service, committed to delivering quality outcomes.
Delivered bilingual customer support resolving product issues and ensuring customer satisfaction.
Performed device and app troubleshooting for smart lighting products and logistics operations.
Utilized CRM systems for documentation, case management, and ensuring quality standards.
Created and analyzed daily logistics reports to optimize routes and control operational costs.
Concentrix
Provided bilingual (English/Spanish) technical support for Philips Hue smart lighting products, Performed troubleshooting for connectivity, app integration, and device configuration, Assisted customers with warranty validation and replacements, Documented cases using CRM tools while meeting SLA and...
Teleperformance
Provided logistics support for Bridgeway, Created and analyzed daily route reports, Evaluated fuel and operational expenses, Maintained accurate records for cost control
Primary & Secondary Education
Digital Animation Studies
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Applied knowledge of Windows and macOS in troubleshooting and support tasks.
