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Bilingual Technical Support Specialist with 5 years of customer service experience
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Competencies
Delivered bilingual customer support resolving product issues and ensuring customer satisfaction.
Performed device and app troubleshooting for smart lighting products and logistics operations.
Utilized CRM systems for documentation, case management, and ensuring quality standards.
Created and analyzed daily logistics reports to optimize routes and control operational costs.
Applied knowledge of Windows and macOS in troubleshooting and support tasks.
Education
Languages
Summary
Experienced in providing bilingual (English/Spanish) technical support for smart devices and logistics operations. Skilled in troubleshooting, report analysis, and customer service, committed to delivering quality outcomes.
Key Achievements
- Provided bilingual technical support to enhance customer satisfaction for Philips Hue products
- Successfully documented and managed technical cases ensuring compliance with SLA and QA standards
- Streamlined logistics support operations through detailed report analysis and cost evaluation
Experience
Bilingual Technical Support Agent
Provided bilingual (English/Spanish) technical support for Philips Hue smart lighting products, Performed troubleshooting for connectivity, app integration, and device configuration, Assisted customers with warranty validation and replacements, Documented cases using CRM tools while meeting SLA and...
Logistics Support Agent
Provided logistics support for Bridgeway, Created and analyzed daily route reports, Evaluated fuel and operational expenses, Maintained accurate records for cost control