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Lourdes
Customer Service Professional with 1+ years of experience in call center environment
Contacto
La Ceiba, Atlántida Department, Honduras
Disponible en CazVid
Competencias
CommunicationAdvanced
Effectively communicates with customers and team members to resolve issues and present information clearly.
Document ManagementIntermediate
Ensures proper documentation, archiving, and management of records for operational efficiency.
Team LeadershipBeginner
Assists in leading team initiatives and supports collaborative efforts within the workplace.
Problem SolvingIntermediate
Identifies issues and implements solutions in customer service scenarios.
Office Software ProficiencyAdvanced
Utilizes Microsoft Office Word and other tools to prepare reports and manage documentation.
Educacion
Ingeniería en informática
Ceutec
Completed Junio 2021
Resumen
Experienced in call center operations, problem resolution, and documentation management with strong communication skills.
Logros Clave
- Gained comprehensive understanding of customer service protocols at Alorica.
- Demonstrated leadership and teamwork skills within a fast-paced call center setting.
- Developed strong communication and problem-solving skills in a bilingual environment.
Experiencia
customer services
Alorica call center
Habilidades
CommunicationDocument ManagementTeam LeadershipProblem SolvingOffice Software Proficiency
Publicado en CazVid - 3 jul 2025