This is my profileContact via CazVidLourdes
Customer Service Professional with 1+ years of experience in call center environment
Contact
La Ceiba, Atlántida Department, Honduras
Available on CazVid
Competencies
CommunicationAdvanced
Effectively communicates with customers and team members to resolve issues and present information clearly.
Document ManagementIntermediate
Ensures proper documentation, archiving, and management of records for operational efficiency.
Team LeadershipBeginner
Assists in leading team initiatives and supports collaborative efforts within the workplace.
Problem SolvingIntermediate
Identifies issues and implements solutions in customer service scenarios.
Office Software ProficiencyAdvanced
Utilizes Microsoft Office Word and other tools to prepare reports and manage documentation.
Education
Ingeniería en informática
Ceutec
Completed Junio 2021
Summary
Experienced in call center operations, problem resolution, and documentation management with strong communication skills.
Key Achievements
- Gained comprehensive understanding of customer service protocols at Alorica.
- Demonstrated leadership and teamwork skills within a fast-paced call center setting.
- Developed strong communication and problem-solving skills in a bilingual environment.
Experience
customer services
Alorica call center
Skills
CommunicationDocument ManagementTeam LeadershipProblem SolvingOffice Software Proficiency
Published on CazVid - Jul 3, 2025