Luis - Customer Service & Technical Support Supervisor with 10+ years of experience

Provided assistance to customers in financial services and package tracking, ensuring customer satisfaction.

Resolved technical issues and managed technical inquiries in a support role.

Excelled in verbal communication, active listening, and teamwork to serve customers effectively.

Handled multiple shifts including graveyard, managing tasks efficiently.

Supervised a team of 20 call center representatives, ensuring adherence to company policies., Managed high-priority customer inquiries and resolved complex issues., Developed and implemented strategies to improve call center efficiency and customer satisfaction.

Managing incoming call where customer were requesting information regarding their Financial account., Manage different tools successfully in order to assist all and every Customer., Grave Yard shift.

Helping all customer by tracking their packages., Manage in creating pickups and deliveries to make the customer’s life easier.