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Customer Service & Technical Support Supervisor with 10+ years of experience
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Competencies
Provided assistance to customers in financial services and package tracking, ensuring customer satisfaction.
Resolved technical issues and managed technical inquiries in a support role.
Excelled in verbal communication, active listening, and teamwork to serve customers effectively.
Handled multiple shifts including graveyard, managing tasks efficiently.
Supervised and guided teams in a call center environment, ensuring adherence to policies.
Education
Languages
Summary
Experienced in supervising call center teams, managing customer inquiries, and implementing strategies for improved service and efficiency.
Key Achievements
- Supervised a team of 20 call center representatives at World Connection.
- Managed high-priority customer inquiries and complex issues.
- Developed strategies to improve call center efficiency and customer satisfaction.
Experience
Technical support Supervisor
Supervised a team of 20 call center representatives, ensuring adherence to company policies., Managed high-priority customer inquiries and resolved complex issues., Developed and implemented strategies to improve call center efficiency and customer satisfaction.
Customer Service Representative
Managing incoming call where customer were requesting information regarding their Financial account., Manage different tools successfully in order to assist all and every Customer., Grave Yard shift.
Customer Service Representative
Helping all customer by tracking their packages., Manage in creating pickups and deliveries to make the customer’s life easier.