Luis

Technical Support Specialist

Appointment Setter

Dental Front Desk Virtual Assistant / Front Desk Representative

Handle high-volume inbound and outbound calls for U.S.-based dental practices.. Schedule, confirm, reschedule, and cancel patient appointments across multiple providers.. Work daily with Dentrix Ascend and other dental systems; prior experience with Eaglesoft.. Manage missed calls, chats, and patient messages using Weave and RevenueWell.. Perform insurance verification, eligibility checks, and review tables of benefits.. Ensure strict HIPAA compliance and patient confidentiality.. Maintain clear communication with dental teams to support smooth front office operations.

Medical / Dental Virtual Assistant

Answered general patient inquiries and handled call overflow during weekends.. Sent follow-up texts to potential patients to schedule appointments and procedures.. Managed leads using CRM tools such as GoHighLevel and Practice by Numbers.. Verified patient demographics and dental insurance eligibility.. Assisted with financing options and maintained constant communication with the practice.

Insurance Customer Service Agent (UHC Campaign)

Assisted members with UHC DSNP insurance inquiries.. Updated client demographics using Eaglesoft EMR.. Verified medical and pharmacy claims and network providers.. Processed enrollments, disenrollments, and document requests.

Pollster

Cold Calling. Politics and community polls or surveys.. Goal oriented

Appointment Scheduler

Customer Service Representative

Interpreter

Medical Interpreter

Customer Support Specialist