This is my profileContact via CazVidLuis
Medical Virtual Assistant with diverse support and communication skills
Contact
Houston, Texas, United States
Available on CazVid
Competencies
Communication SkillsExpert
Effectively convey information and provide support through various communication channels.
Technology ProficiencyAdvanced
Utilizes healthcare and office software, including EMR/EHR, Microsoft Office, and customer support tools.
Multitasking & Time ManagementAdvanced
Handles multiple responsibilities such as appointment scheduling and chat/email management efficiently.
Bilingual InterpretationIntermediate
Provides interpretation services in multiple languages to facilitate communication.
Customer ServiceAdvanced
Responds to client inquiries, verifies insurance, and manages email and phone communications.
Education
High School Diploma
South International Highschool
Completed 2014
Languages
SpanishBilingual
Summary
Experienced medical support and customer service professional with a broad skill set across healthcare systems, communication, and technical tools.
Key Achievements
- Gained proficiency in EMR/EHR systems and HIPAA compliance standards.
- Provided multilingual interpretation and appointment scheduling services.
- Developed expertise in customer service using tools like Zendesk and Salesforce.
Experience
Medical Virtual Assistant
MEDVA
September 2024 - December 2024
Technical Support Specialist
5CA
November 2023 - March 2024
Appointment Setter
Oclinicals
January 2023 - October 2023
Medical Interpreter
The Workloop / ICC
January 2021 - December 2022
Customer Service Representative
Knoah Solutions
September 2018 - February 2019
Skills
Communication SkillsTechnology ProficiencyMultitasking & Time ManagementBilingual InterpretationCustomer Service
Published on CazVid - Jul 3, 2025