Este perfil está escrito en inglés

Luis

Customer Service Voice Agent with expertise in Banking Support

Video resume

In this videos I share a part of my experince in the customer services BPO, the skills that I got and the acknowledge in some programs.

Contacto

Bucaramanga, Santander Department, Colombia

Disponible en CazVid

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Competencias

CommunicationIntermedio

Utilized communication skills to assist customers via voice interactions in a BPO setting.

TeamworkIntermedio

Collaborated with colleagues to address customer issues and improve service quality.

Microsoft ExcelIntermedio

Used Excel to update and manage customer information data.

Microsoft WordIntermedio

Employed Word for documentation and record-keeping tasks related to customer interactions.

Educacion

BACHELOR

Instituto Integrado de Comercio Camilo Torres

Completed 2025

ENGLISH COURSE

Academia de Idiomas Smart

Idiomas

SpanishNative

English

Resumen

Experienced voice agent with a focus on banking account support and issue resolution, skilled in communication and data management.

Logros Clave

Provided information about banking accounts and updated customer data effectively
Resolved diverse issues faced by users of American companies
Gained experience in customer service within a BPO environment, developing communication and problem-solving skills

Experiencia

voice agent

24/7 a.i

give information about banking accounts for the customers, updating information, resolving differents issues that could arise for user of their american companies

Habilidades

CommunicationTeamworkMicrosoft ExcelMicrosoft Word

Publicado en CazVid - 17 may 2026

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