Experienced remote tech support professional based in Guatemala City with 30 years of expertise in resolving hardware and software issues, equipped with a Bachelor's degree in Computer Science.
Applied advanced troubleshooting skills to diagnose and resolve hardware and software issues effectively.
Engaged with users to understand problems and deliver effective solutions remotely.
Utilized a formal education in computer science to inform technical problem-solving.
Communicated technical information clearly and efficiently in remote support settings.