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Luis

Legal assistant with 5+ years in client management and logistics

Video resume

Legal assistant with 5+ years in client management and logistics
Tell us about a challenge you faced while coordinating deliveries or pickups. How did you resolve it?

Contacto

Cartagena, Bolívar, Colombia
Abierto a remoto
Disponible en CazVid
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Competencias

Client ManagementAvanzado

Managed client cases, coordinated procedures, and maintained communication across roles.

CRM ManagementAvanzado

Utilized CRM systems to update case reports, client appointments, and track orders.

Customer ServiceAvanzado

Provided excellent client support through calls, emails, and in-person interactions.

Order Tracking & LogisticsIntermedio

Tracked and coordinated shipments, processed documentation, and reported on deliveries.

Administrative SupportAvanzado

Managed calendars, documentation, correspondence, and office operations for legal and hospitality teams.

Idiomas

EnglishFluent
SpanishFluent
PortugueseFluent

Resumen

Experienced in managing legal cases, logistics coordination, and customer service in diverse sectors. Skilled in client management, CRM systems, and multitasking to ensure efficient operations and high client satisfaction.

Logros Clave

  • Managed over 500 logistics orders monthly at Lean Staffing Solutions.
  • Supported attorneys by managing case documentation, schedules, and client communication.
  • Provided high-level customer service in hospitality and logistics sectors.

Experiencia

Legal assistant

Pacific Workers Oakland
07/2023 - present

Manage client's cases, fields, procedures and coordinate their events., Maintain regular client communication via incoming and outgoing calls, text messages and emails., Assist attorneys and managers with regular duties, manage their calendar, agenda, meetings, paperwork and escalate...

Logistic coordinator and accounts payable agent

Lean Staffing Solutions
01/2021 - 02/2023

Track and trace constant orders that were delivered from the shipper to the consignee., Coordinate transportation for shippers to deliver an order., Provide excellent customer service to our clients whose orders were on the way to their destination., Process billing, upload them to the...

Guest Service Agent - Front Office Agent

Hyatt Regency Cartagena
07/2019 - 07/2020

Provide excellent customer service to clients via incoming and outgoing calls, emails and text messages., Process clients, managers, operations teams, and CEO's requests through our CRM, and follow up on them until they were complete., Report check-ins and check-outs in our hotel CRM.,...

Habilidades

Client ManagementCRM ManagementCustomer ServiceOrder Tracking & LogisticsAdministrative Support
Publicado en CazVid - 17 may 2026
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