Experienced bilingual agent with over three years in customer service, technical support, and collections, skilled in multichannel communication and problem-solving in fast-paced environments.
Provided support and assistance in English and Spanish across various customer service platforms.
Assisted clients with hardware and software issues via chat and other digital channels.
Handled past-due accounts and negotiated payment plans in a collections environment.
Supported customers through phone, chat, and email, ensuring timely and effective resolution.
Concentrix
Bilingual customer service and collections agent with experience managing past-due accounts, negotiating payment arrangements, and providing clear, empathetic support in both English and Spanish.
Intouch CX
Bilingual customer service agent with multichannel experience (phone, chat, and email) supporting a tourism platform. Skilled in resolving inquiries, managing bookings, and providing timely, empathetic assistance.
Teleperformance
Provided bilingual technical support via chat to English speaking customers., Assisted clients with troubleshooting software and hardware issues., Delivered fast, accurate solutions while maintaining high customer satisfaction and confidentiality.
Bachelor’s Degree
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Used strong listening skills to understand customer needs and provide empathetic assistance.
