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Luis
Customer Service & Technical Support Agent with 3 years of multilingual experience
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Competencies
Provided support and assistance in English and Spanish across various customer service platforms.
Assisted clients with hardware and software issues via chat and other digital channels.
Handled past-due accounts and negotiated payment plans in a collections environment.
Supported customers through phone, chat, and email, ensuring timely and effective resolution.
Used strong listening skills to understand customer needs and provide empathetic assistance.
Education
Languages
Summary
Experienced bilingual agent with over three years in customer service, technical support, and collections, skilled in multichannel communication and problem-solving in fast-paced environments.
Key Achievements
- Managed diverse customer interactions via phone, chat, and email supporting tourism and technical services.
- Negotiated payment arrangements and resolved account issues in collections activities at Concentrix.
- Provided bilingual technical troubleshooting, maintaining high customer satisfaction and confidentiality across multiple channels.
Experience
Bilingual Agent - Collections activity
Bilingual customer service and collections agent with experience managing past-due accounts, negotiating payment arrangements, and providing clear, empathetic support in both English and Spanish.
Bilingual Agent - Customer Service
Bilingual customer service agent with multichannel experience (phone, chat, and email) supporting a tourism platform. Skilled in resolving inquiries, managing bookings, and providing timely, empathetic assistance.
Bilingual Agent - Chat Technical Support
Provided bilingual technical support via chat to English speaking customers., Assisted clients with troubleshooting software and hardware issues., Delivered fast, accurate solutions while maintaining high customer satisfaction and confidentiality.