Experienced in technical support, customer service, billing, and collections with over 7 years in the industry.
Efficiently managed multiple support tasks across different roles and environments.
Rapidly acquired new technical skills and product knowledge to support various devices and systems.
Actively engaged with customers to understand issues and deliver effective solutions.
Provided customer support and assistance in telecom, retail, and service industries since 2016.
Kohls
Direct TV
Direct TV
AT&T mobility
Dollarama
provide support to the stores, using the command pront to test the device connections, use CyberArk to run scripts that help to provide the best support for the different devices that I work with as POSs and Pinpads, provide wifi support for Modems, Routers and switches
Economia Internacional
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