Luis - Customer Service & Tech Support Specialist with 7+ years of experience

Mejicanos, San Salvador, El SalvadorRemotoen

Provided technical support for devices including POS systems, Pinpads, modems, routers, and switches at Dollarama

Supported store operations and resolved wifi connectivity issues in a retail environment

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Resumen

Experienced in technical support, customer service, billing, and collections with over 7 years in the industry.

Video Resume

Logros Clave

Gained extensive experience across collections, billing, chat, and technical support roles since 2016

Habilidades

MultitaskingAdvanced

Efficiently managed multiple support tasks across different roles and environments.

Quick LearningAdvanced

Rapidly acquired new technical skills and product knowledge to support various devices and systems.

Active ListeningIntermediate

Actively engaged with customers to understand issues and deliver effective solutions.

Customer ServiceAdvanced

Provided customer support and assistance in telecom, retail, and service industries since 2016.

Idiomas

SpanishEnglish

Experiencia

collections & billing account

Kohls

2016 - 2017

loyalty chat

Direct TV

2017 - 2018

tech support chat

Direct TV

2018 - 2019

Advanced Tech Support

AT&T mobility

2020 - June/2023

Tech Support Analyst

Dollarama

provide support to the stores, using the command pront to test the device connections, use CyberArk to run scripts that help to provide the best support for the different devices that I work with as POSs and Pinpads, provide wifi support for Modems, Routers and switches