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Luis
Customer Service & Tech Support Specialist with 7+ years of experience
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Competencies
Efficiently managed multiple support tasks across different roles and environments.
Rapidly acquired new technical skills and product knowledge to support various devices and systems.
Actively engaged with customers to understand issues and deliver effective solutions.
Provided customer support and assistance in telecom, retail, and service industries since 2016.
Education
Languages
Summary
Experienced in technical support, customer service, billing, and collections with over 7 years in the industry.
Key Achievements
- Provided technical support for devices including POS systems, Pinpads, modems, routers, and switches at Dollarama
- Supported store operations and resolved wifi connectivity issues in a retail environment
- Gained extensive experience across collections, billing, chat, and technical support roles since 2016
Experience
collections & billing account
loyalty chat
tech support chat
Advanced Tech Support
Tech Support Analyst
provide support to the stores, using the command pront to test the device connections, use CyberArk to run scripts that help to provide the best support for the different devices that I work with as POSs and Pinpads, provide wifi support for Modems, Routers and switches