Luz - Quality Systems & Academic Operations Coordinator at Universidad Politécnica de Durango

Extensive experience ensuring organizational adherence to ISO standards and quality management systems.

Proficient in developing safety procedures, conducting workplace audits, and incident reporting.

Skilled in leading cross-functional teams, staff training, and performance management.

Strong ability to deliver effective English language instruction tailored to professional needs.

Experienced in managing daily operations, inventory, and customer service in diverse settings.

Implemented and monitored industrial safety policies and standards., Supervised placement and functionality of fire safety equipment and first aid resources., Advised the Health and Safety Committee, supporting regulatory compliance., Drafted and updated safe work procedures to minimize workplace hazards.

Oversaw adherence to the university’s quality management system aligned with ISO standards., Led staff recruitment, onboarding, and performance evaluations., Coordinated English language academic programs and student support services., Conducted translation and interpretation between English and Spanish for institutional documents.

Delivered remote English instruction to professional adult learners., Tailored communication strategies to align with workplace contexts.

Handled inbound calls from VIP clients, resolving complex issues in both Spanish and English., Provided high-level customer service and technical support.

Managed day-to-day operations, staffing, inventory, and customer service., Improved operational workflow and hygiene practices.

Engaged in product promotion, customer relationship management, and sales training.