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Quality Systems & Academic Operations Coordinator at Universidad Politécnica de Durango
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Competencies
Extensive experience ensuring organizational adherence to ISO standards and quality management systems.
Proficient in developing safety procedures, conducting workplace audits, and incident reporting.
Skilled in leading cross-functional teams, staff training, and performance management.
Strong ability to deliver effective English language instruction tailored to professional needs.
Experienced in managing daily operations, inventory, and customer service in diverse settings.
Education
Languages
Summary
Dedicated professional with extensive experience in quality management, safety protocols, team coordination, and language training. Proven ability to enhance operational efficiency and ensure compliance across diverse sectors.
Key Achievements
- Ensured compliance with ISO standards, maintaining high-quality academic and operational standards.
- Led staff recruitment, onboarding, and performance evaluations, enhancing team efficiency.
- Developed safety policies and supervised industrial safety measures at Forestal 'Alfa'.
- Delivered tailored remote English training to professionals, improving workplace communication.
- Managed restaurant operations, optimizing workflows and hygiene standards.
Experience
Environmental and Health Safety Supervisor
Implemented and monitored industrial safety policies and standards., Supervised placement and functionality of fire safety equipment and first aid resources., Advised the Health and Safety Committee, supporting regulatory compliance., Drafted and updated safe work procedures to minimize workplace hazards.
Quality Systems & Academic Operations Coordinator
Oversaw adherence to the university’s quality management system aligned with ISO standards., Led staff recruitment, onboarding, and performance evaluations., Coordinated English language academic programs and student support services., Conducted translation and interpretation between English and Spanish for institutional documents.
Remote English Professor (Corporate Training)
Delivered remote English instruction to professional adult learners., Tailored communication strategies to align with workplace contexts.
Bilingual Phone Advisor (Customer Support)
Handled inbound calls from VIP clients, resolving complex issues in both Spanish and English., Provided high-level customer service and technical support.
Restaurant Manager
Managed day-to-day operations, staffing, inventory, and customer service., Improved operational workflow and hygiene practices.
Sales Consultant (Independent)
Engaged in product promotion, customer relationship management, and sales training.