Manuel - Sales & Training Manager with 10+ years of leadership experience in BPO and sales

Directed teams and supervised performance metrics in sales and customer service environments.

Supervised and coached teams of sales reps and supervisors to improve performance and efficiency.

Involved in hiring, training, and onboarding new staff in BPO operations.

Delivered high-quality customer interactions and satisfaction in call center roles.

Run a team of about 8-10 supervisors that oversee teams of 20+ sales reps, Oversee KPIs, metrics, run daily reports and audits, Give KPI coachings and feedbacks based on performance

Involved in pretty much every aspect of the operation from cold calling, appointment setting, customer service to training, management, supervising, and hiring

Started my call center career here as an agent and worked my way up through the ranks, Was a high performer in both sales and customer satisfaction