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Sales & Training Manager with 10+ years of leadership experience in BPO and sales
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Competencies
Directed teams and supervised performance metrics in sales and customer service environments.
Supervised and coached teams of sales reps and supervisors to improve performance and efficiency.
Involved in hiring, training, and onboarding new staff in BPO operations.
Delivered high-quality customer interactions and satisfaction in call center roles.
Achieved high performance in sales roles with teleperformance, contributing to business goals.
Education
Languages
Summary
Experienced sales and training leader with a strong background in BPO operations, team management, and client relations.
Key Achievements
- Led a team of 8-10 supervisors overseeing 20+ sales reps at OneStar Solutions
- Managed comprehensive operations including training, recruitment, and customer service at BPO centers
- Progressed from call center agent to supervisory roles, demonstrating skill development and role expansion
Experience
Onboarding Sales Manager
Run a team of about 8-10 supervisors that oversee teams of 20+ sales reps, Oversee KPIs, metrics, run daily reports and audits, Give KPI coachings and feedbacks based on performance
Supervisor, Training, and Recruitment
Involved in pretty much every aspect of the operation from cold calling, appointment setting, customer service to training, management, supervising, and hiring
Sales/ Customer service rep/Trainer/Supervisor
Started my call center career here as an agent and worked my way up through the ranks, Was a high performer in both sales and customer satisfaction